Privacy Policy

Aclara Immigration Services – 35-462 Birchmount Rd., Scarborough, Ontario M1K 1N8, Canada 

 

Effective Date: May 1, 2026

1. Introduction

We at Aclara Immigration Services are committed to protecting the privacy and confidentiality of all personal information we collect, use, and disclose in the course of providing immigration consulting services. This Privacy Policy explains how we handle personal information obtained through our website (aclaraimmigration.com), by telephone, by email, and through text (SMS/MMS) messaging used solely to communicate with existing and prospective clients.

As a Regulated Canadian Immigration Consultant (RCIC-IRB), we are bound by the CICC Code of Professional Ethics, which imposes strict obligations of confidentiality that apply independently of, and in addition to, applicable privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, telephone number, and mailing address

  • Case-related information: details you voluntarily share with us in the course of seeking or receiving immigration consulting advice

  • Website usage data: technical data such as browser type, IP address, and pages visited, collected automatically via standard web server logs or analytics tools

  • SMS/MMS communication data: your telephone number and the content of text messages exchanged strictly for client-communication purposes

3. How We Use Your Information

We use personal information only for the following purposes:

  • To respond to your inquiries and evaluate your immigration matter

  • To provide immigration consulting services and represent you before applicable immigration authorities and tribunals

  • To communicate with you about your case, appointments, and related administrative matters, including via SMS/MMS messaging

  • To comply with our professional and legal obligations

  • To improve the usability and content of our website

We do not use your personal information for marketing, advertising, or promotional campaigns of any kind.

4. SMS / Text Messaging

When you provide your telephone number and consent to receive text messages from Aclara Immigration Services, that number is used exclusively to communicate with you about your immigration matter, appointment confirmations, or other information directly related to the immigration consulting services you have requested.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of SMS communications at any time by replying STOP to any text message from us. After opting out, you will receive no further SMS messages except where required or your explicit request to resume.

5. Disclosure of Personal Information

We do not sell, rent, trade, or share your personal information with third parties for any commercial or marketing purpose.

We may disclose your information only in the following limited circumstances:

  • With your explicit consent

  • To fulfil our legal and professional obligations (e.g., court filings, regulatory bodies, government agencies as required by law)

  • To service providers acting on our behalf who are contractually bound to protect your information and use it only as directed (e.g., secure document management, IT support)

  • As required by law, court order, or regulatory requirement

In all cases, we share only the minimum information necessary.

6. Professional Confidentiality

All communications between you and Aclara Immigration Services in the context of seeking or receiving immigration consulting advice are protected by our professional confidentiality obligations under the CICC Code of Professional Ethics. This duty of confidentiality is strict, ongoing, and exists independently of, and in addition to, this Privacy Policy.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law, professional regulations, or the CICC’s record-keeping requirements. When information is no longer required, it is securely destroyed or anonymized.

8. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure email protocols, access controls, and encrypted communication where feasible.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience and analyze site traffic. You may disable cookies through your browser settings; doing so will not affect your ability to access the substantive content of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Withdraw consent for certain uses of your information (subject to legal or professional obligations)

  • Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca, or with the applicable provincial privacy authority

To exercise any of these rights, please contact us at info@aclaraimmigration.com

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Aclara Immigration Services – 35-462 Birchmount Rd., Scarborough, Ontario M1K 1N8 Email: info@aclaraimmigration.com. Phone: +1 (416) 903 4778

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.